IssueBurner: Tracking Issues and Tasks via Email

As Thursday noted in a post yesterday, in most companies, a lot of project communication occurs via email. That can cause problems, because issues requiring followup that are supposedly “flagged” via email often end up getting lost in people’s inboxes; there’s no central place to store and track them. This can still be a concern even for teams that have dedicated project management and issue tracking tools in place, simply because many people will still use email That’s why Webyog, the company behind Gmail productivity tool MailBrowser, created its new project, IssueBurner. It’s basically an issue tracking app with email integration.To record an issue, users just include the issue@issueburner.com email address on the recipients list (in that respect, it’s kind of similar to the concept behind now-closed Cc:Betty)

After signing up, entering tasks or issues into the system is all done via email. Say I have a task or issue that I want to record for myself. I just send an email to issue@issueburner.com with the issue title in the subject line and the description in the message body and attach files if necessary. It’s a fast way to enter issues, because I can just forward existing emails that require followup to the system. If I have a task that I want to assign to someone else in IssueBurner, I just email them and also add issue@issueburner.com to the To: field.

Once tasks are entered into the system, the user can browse and search through their tasks/issues via the website (there’s a mobile -optimized version of the site for on-the-go task management), and mark completed issues as closed.

For more complex task management, users can also create groups within the app. Users add tasks to the groups by sending tasks to a custom IssueBurner email address. So for example, I could create a “WWD editors” groups, which could have the email adress editors.wwd@issueburner.com.

Here’s a short video showing how it all works:

IssueBurner is currently in beta and is free; it’s definitely worth checking out if your team suffers from the problem of issues being lost in people’s inboxes.


    

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