Artificial intelligence has received more digital ink recently than just about any topic in technology. This level of coverage is warranted, since AI reaches new milestones seemingly every week. So whenever AI exceeds human capabilities in some new area, we collectively reflect on what this all means and speculate about what the machines might do […]

The AI Minute is our daily podcast about AI. It was designed originally to be a minute (or so) of the latest news in AI. We received feedback from our audience that they had plenty of news sources, but from Gigaom they expected analysis. So a few weeks ago, we changed the AI Minute to […]

Would you like to know what your customers want before they do? Of course. Every business wants to be able to anticipate the needs of their customers. And that starts by understanding customers in a deep and meaningful way. Unfortunately, that is getting harder and harder in our digital world… Consumers are increasingly less trusting […]

Amazon’s Echo and Google’s Home are the two most compelling products in the new smart-speaker market. It’s a fascinating space to watch, for it is of substantial strategic importance to both companies as well as several more that will enter the fray soon. Why is this? Whatever device you outfit your home with will influence […]

Everyone loves a great conversation. And the conversational U.I. is coming on quickly. Chatbots have been all the rage for the past couple of years — and the technology is quickly catching up to the hype. As our trust in artificial intelligence grows, so too does our faith in letting it do more and more […]

Artificial intelligence is generating a lot of deserved attention for ushering in wide-ranging changes not only in tech but in many aspects of life. Like the Internet, AI is poised to change the way we live our lives and how we work. As with any major disruptive force AI also presents a high signal-to-noise ratio. […]

Most any caller to a business has heard the phrase “Your call may be monitored for training or quality assurance purposes” uttered as a pre-recorded message. However, perhaps few callers consider what consent to the recording actually means. Many assume, correctly so, that this statement is just a legal requirement that keeps callers informed that […]

No business likes to lose customers. And today’s business world is more competitive than ever. Your customers have more options — and your competitors can reach them easier than ever before. So customers are constantly juggling a decision around where to spend their money. Consequently, developing a strategy to retain customers is now an essential […]

Intent and behavior are becoming two very important indicators for cyber-security solutions. However, those are probably the most difficult indicators to effectively judge and issues such as false-positives and miscues litter effective analysis. DataGravity is looking to put an end to those miscues and bring forth a platform that automatically responds to data exposure and security […]

Chicago, ITW 2017: Many a C-level executive wonders if the Network Operations Center is an asset or a liability. Truth be told, it falls under both descriptions. A NOC is an asset when all goes well and it is a liability when things go awry. While that statement may make many a CFO cringe, there […]