Adrien Sommier and Amplement

I recently learned about Amplement, an intriguing tool for professionals to communicate and interact, with a clean and minimal design with features drawn from work chat, video chat, and professional networks. I had a chance to ask some questions of the founder, and I’m even more intrigued afterward. About Adrien Sommier Adrien Sommer Adrien founded […]

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2016 Workforce Communications Narrative

I’m announcing a few upcoming report projects from Gigaom in the next few days. One is the long-awaited 2016 Workforce Communications Narrative: Workforce communications is a class of message-centric work technology that is principally geared toward the modern mobile workforce, especially geared toward enabling communications between workers in retail, manufacturing, transport, security, and construction. These are […]

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Build an IT help desk

An IT help desk is often the first line of support for many organizations. However, some businesses can’t justify the cost of implementing and managing a dedicated help desk to serve the demands of their end users due to a lack of available IT resources or budgetary constraints. This creates a unique challenge: end users […]

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